We collect personal information from our customers and our app users in the regular course of doing business. This text answers some of your most frequently asked questions and lets you know exactly how we’re protecting the information you entrust to us.
This policy was last updated on April 7th, 2023.
What personal information do you collect about me?
When you sign up to use the Grenadine Event Planner service, we collect the following information about you:
- Name
- Address
- Postal Code
- Phone Number
- Email Address
- Payment card number
- Payment card expiry date
- Product/service preferences
When you visit our website, we also collect:
- information about your computer, including your IP address, the type of operating system and browser you use, and your computer’s location
- what pages you visit on our site and what links you click on
- what website (if any) referred you to our website
When you use the Grenadine mobile event guide app, we collect:
- aggregate statistics on what kind of phones our users have, what language they use and what network provider they are using and what geo area they are using from
- when you log into the mobile app (not mandatory), the event organizer will also know which email address you used to log in, as well as what program items you have added to your favourites (if any)
How do you use this information?
The main reasons we collect personal information from you are:
- Application forms
- Complaints
- Customer relationship management
- Customer service
- Orders
- To complete a sale/transaction
If it’s a necessary part of any of these transactions, we may disclose your information to another company. For example, when you sign up to use our event planning system, we pass on your personal information to a credit card processing company so we can complete a credit charge or a credit authorization.
Use of Personal Information for Secondary Reasons
We also may use your personal information for other, secondary reasons, including:
To complete a sale/transaction and charge your card
- Name
- Address
- Postal Code
- Phone Number
- Email Address
- Payment card number
- Payment card expiry date
- Product/service preferences
Customer service, so we can contact you regarding issues you may have submitted to Grenadine Support
- Name
- Phone Number
- Email Address
Customer relationship management
- Name
- Phone Number
- Email Address
Orders
- Name
- Address
- Postal Code
- Phone Number
- Email Address
Application forms
- Name
- Address
- Postal Code
- Phone Number
- Email Address
Complaints
- Name
- Address
- Postal Code
- Phone Number
- Email Address
Sharing of Personal Information with Third Parties
When you make a purchase, we share your personal information with our credit card processing suppliers in to order to process your payments and process refunds or other billing adjustments, if need be. Our payment processing suppliers include:
- Credit card processing company – www.stripe.com
- Alternate online payment processing company: www.paypal.com
We will also disclose your personal information if we are required by law to do so.
If you are an event attendee customer (i.e. someone purchasing a ticket or going to an event), we may also share your information with the event organizer through the Grenadine system in order that they can carry out their event organization activities or contact you as they see fit.
Self-published information and public profiles
When you use the Grenadine event websites or mobile apps as an event attendee, you may choose to enter personal “profile” information, such as biography, stage name, social media links, and pictures in order to self-publish your profile and share it with other event attendees. Entering and self-publishing such information is optional and is not required to use attendee-facing websites and apps.
If you’ve entered your profile information, you have a choice of self-publishing your profile on the event website and mobile apps so that event organizers and other attendees may view it and contact you if they so choose. Through your “My Account” page, you can at any time publish, unpublish or delete your information.
How do you get my consent?
When you provide us with personal information to complete a purchase transaction, verify your credit card, place an order, purchase a ticket, arrange for a service or request a refund or an adjustment in your order, you provide your consent to our collecting it and using it for that specific reason. By providing this information, you are also consenting for us to share this information with the event organizer for that event on your behalf.
If we ask you for personal information for a secondary reason, like marketing for our event planning services, we will ask you directly for your consent. Saying yes is called “opting in”. By opting in, you can tell us that this collection, for the purpose specified in our request, is OK. Saying yes for one purpose doesn’t allow us to share your information for other purposes.
How do I opt out after I’ve previously opted in?
You can opt out of having us use your information for marketing purposes each time we send a marketing message. At the bottom of the messages, there are links that you can click on if you do not want that information to be used for marketing purposes.
You can also contact us at any time and we’ll adjust your preferences:
Grenadine Event Software
https://events.grenadine.co/
support@grenadine.co
In the event of a breach
In the event of a breach or hack that concerns your personal data, we’ll notify the affected people within 3 days (72 hours) at their last known email address — i.e. the one we have on file. We’ll also notify the appropriate regulators.
Erasing your data
In most cases, you can erase your data yourself through our self-serve event portal, in the “My Account” section. If you want to request that we erase your data for you, you may submit a request to support@grenadine.co, and we’ll permanently erase your personal data. The only exception to this is your financial transaction history (if any). We need to keep those financial transaction history records for financial and tax reporting purposes.
Where is your data stored?
We store all of your information records and transaction history on database servers located in Canada and in France. If you upload images or attached documents (such as .jpg images, word documents, pdf documents, etc.), those may be stored on our servers in Canada and in France, or at our Amazon S3 provider in the USA region, depending on the type of document.
What about cookies?
To obtain information about cookies, please see our Cookie Policy page.
How do I get more information?
Our staff will be happy to answer any questions you may have about your personal information. If you would like more information about our policies, or you would like to see exactly what personal information we have about you in our records, or you wish to register a complaint, please contact:
Name: Philippe Haché
Company: Grenadine Technologies Inc.
Phone: 514-664-2067
Email: phil@grenadine.co
You can also contact the Privacy Commissioner of Canada for assistance between the hours of 8:30 a.m. to 4:30 p.m. est, at:
Toll-free: 1-800-282-1376
Phone: (819)994-5444
or by mail at:
30 Victoria Street
Gatineau, Quebec
K1A 1H3
or on the web at: