If an individual no longer wishes to attend your event, you can cancel their ticket or order. If the original order had only one ticket, canceling the ticket or the order has the same result. If the order had multiple tickets, then canceling the order will cancel all tickets contained within the order.
Ticket cancellations to be documented…
Grenadine does not refund tickets and orders automatically because refund policies differ from event to event. If you need to send a refund, simply log on to your payment provider account (Stripe, PayPal, Moneris, etc.) and send refund according to your policy.